Terms and Conditions – ReallyDoing.It by Results Project Management (RPM)

In this Agreement, the following terms shall have the following meanings:

• "Account": Personal information, payment information, and credentials used by Users to access Paid Content and/or any communications System on the Website.
• "Content": Any text, graphics, images, audio, video, software, data compilations, and other information stored or displayed on the Website.
• "Facilities": Any online tools, services, or information that RPM makes available through the Website.
• "Services": The services available to you through this Website, specifically the use of the RPM proprietary e-learning platform.
• "Payment Information": Any details required for purchasing Services, including credit/debit card numbers, bank details, and other relevant financial information.
• "Premises": The place(s) of business located at Kraatsweg 10 A, 6721 NS, Bennekom, The Netherlands.
• "System": Any online communications infrastructure made available on the Website, such as web-based email, message boards, live chat, email links, AI chatbots and APIs.
• "User/Users": Any third party accessing the Website who is not employed by RPM and acting in their professional capacity.
• "Website": The website currently in use (www.reallydoing.it) and its subdomains, as well as the associated e-learning platform.
• "We/Us/Our": Results Project Management (RPM), a company registered in The Netherlands (COC 30210114) with its office at Kraatsweg 10 A, 6721 NS Bennekom, The Netherlands.

Users under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult. This aligns with Article 8 of the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) regarding the processing of children's personal data.

If you are using this Website or our Services for business purposes, these Terms and Conditions apply to you as well. Business customers should ensure that their employees and representatives comply with these Terms when accessing our Services on behalf of their company.

4.1 All Content on this Website, unless uploaded by Users, is the property of RPM or its affiliates and is protected by Dutch Copyright Law (Auteurswet) and the EU Copyright Directive (Directive (EU) 2019/790).

4.2 You may not reproduce, copy, distribute, store, or reuse material from the Website unless explicitly permitted by Us or unless it falls under legal fair use as defined in Chapter III of the Dutch Copyright Act.

5.1 Intellectual Property rights for third-party content (e.g., product images, descriptions) remain with the relevant owners, such as manufacturers or suppliers.

5.2 You may not reuse such material without the express written permission of the owner.

Users may use Website materials for personal, non-commercial purposes as allowed by Dutch copyright laws and the European Directive on the Harmonization of Certain Aspects of Copyright. If you are unsure about usage rights, please contact us.

Our Website may contain links to external websites for additional information. However, we do not control these third-party websites and are not responsible for their content or privacy practices as per Article 15 of the EU E-Commerce Directive (Directive 2000/31/EC).

You may link to the homepage of this Website without permission. Deep linking (linking to specific pages) requires our written consent to prevent misleading representation of our content.

Users must adhere to respectful and lawful behavior when using our communication systems, including:

• No obscene, offensive, or unlawful language;
• No posting of defamatory or violent content;
• No impersonation of others;
• No spamming or mass communications.

RPM reserves the right to monitor and retain copies of communications made through Our System in compliance with the EU GDPR (Article 6 – Lawfulness of Processing).

Users must provide accurate information when creating an Account and update it as needed. Keeping login credentials secure is the responsibility of the User.

RPM may terminate Accounts for breaches of these Terms or fraudulent activity. Users may also request Account termination at any time.

We strive to provide accurate service descriptions and pricing. However, service availability is not guaranteed and may change.

An order is considered accepted when we send a confirmation email. Users will receive a breakdown of costs and service details in the order confirmation.

Users in the EU have a 14-day cooling-off period to cancel their order and receive a refund, unless services have already commenced as stipulated in Directive 2011/83/EU on Consumer Rights.

Our Privacy Policy (www.reallydoing.it/privacy) explains how we handle your personal data. This is in accordance with the EU GDPR (Regulation (EU) 2016/679).

We process personal data in accordance with our Privacy Policy, which sets out the full purposes and legal bases for processing, including service delivery, payment processing, security, AI system improvement, and marketing communications (with opt-out options available). The Privacy Policy forms part of these Terms and Conditions.

We cannot guarantee uninterrupted or error-free Website access. No content on this Website constitutes legal or professional advice.

We may update our Website, content, or these Terms at any time. Continued use of the Website implies acceptance of changes.

We are not liable for temporary downtime due to technical issues or external disruptions.

We are not responsible for indirect, incidental, or consequential damages resulting from Website use or reliance on its content, in line with Article 12-15 of the EU E-Commerce Directive.

If we do not enforce a right under these Terms, it does not mean we waive that right in the future.

If any conflict arises between these Terms and previous versions, the latest version shall prevail.

These Terms do not grant any rights to third parties.

For inquiries, contact us at contact@reallydoing.it. Users can opt-in to receive service updates.

These Terms are governed by Dutch law. Disputes shall be resolved in the jurisdiction of The Netherlands.

26.1 RPM uses certain AI-based functionalities on the Website and within the Services, including but not limited to: automated suggestions, content generation or summarisation, chat- or assistant-style interfaces, recommendation features, and analytics that may support or personalise your learning experience. These functionalities qualify as AI systems within the meaning of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) and are considered limited-risk systems subject to transparency obligations under Article 50.

26.2 Whenever you interact directly with such an AI system (for example, when typing into an AI assistant, chatbot or similar automated interface), you will be clearly informed that you are interacting with an AI system, unless this is obvious to a reasonably well-informed, observant and circumspect user given the context and presentation of the feature. This information will be provided in a clear and distinguishable manner at the latest at the time of your first interaction with the AI system.

26.3 Where the Website or Services display or provide content that has been artificially generated or meaningfully manipulated by an AI system (for example, AI-generated explanations, practice questions, summaries or feedback), RPM will make reasonable efforts to label such content or otherwise clearly indicate its artificial origin, in line with Article 50(4) AI Act, unless the content has been subject to human review or editorial control and a natural or legal person assumes editorial responsibility for its publication.

26.4 RPM does not knowingly deploy emotion recognition systems or biometric categorisation systems within the Website or Services for end users. If such functionalities were to be introduced in the future, RPM would (i) clearly inform natural persons exposed to such systems of their operation, and (ii) ensure that any processing of personal data complies with the GDPR and other applicable EU and national data protection rules, as required by Article 50(3) AI Act.

26.5 The AI systems used in the Website and Services are designed to support and assist Users, and are not intended to make legally or similarly significant decisions about Users without meaningful human involvement. Users should not rely solely on AI-generated outputs for legal, financial, medical, HR or other high‑impact decisions and remain responsible for critically assessing any AI-generated suggestions or content. This is without prejudice to your rights under applicable consumer protection, data protection, and fundamental rights legislation.

26.6 RPM may adjust, replace, or remove AI functionalities over time, including in order to comply with the EU AI Act, guidance from the European Commission's AI Office, or national supervisory authorities. Continued use of the Website and Services after such changes constitutes your acceptance of the updated use of AI systems, without prejudice to any mandatory information and transparency obligations that RPM must observe under Union or national law.

RPM respects intellectual property rights and expects Users to do the same. This section applies to copyright infringement claims under the EU Copyright Directive (Directive (EU) 2019/790), the Dutch Copyright Act (Auteurswet), the UK Copyright, Designs and Patents Act 1988, and — to the extent applicable — the US Digital Millennium Copyright Act (17 U.S.C. § 512).

27.1 Submitting a Takedown Notice. If you believe that content accessible through the Website or Services infringes your copyright, please send a written notice to legal@reallydoing.it containing all of the following:

• Identification of the copyrighted work you claim has been infringed (or, if multiple works are covered by a single notice, a representative list).
• Identification of the material you claim is infringing, with sufficient detail for RPM to locate it (e.g. a URL or description of where the content appears).
• Your contact information: name, postal address, email address, and telephone number.
• A statement that you have a good-faith belief that use of the material is not authorised by the copyright owner, its agent, or applicable law.
• A statement, made under penalty of perjury (if submitted under US law) or equivalent declaration, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
• Your physical or electronic signature.

RPM will review all valid notices promptly and, where appropriate, remove or disable access to the identified material. RPM will also notify the user who posted the material where permitted by law.

27.2 Counter-Notice. If you believe your content was removed in error, you may submit a counter-notice to legal@reallydoing.it containing: (a) identification of the removed material and its location before removal; (b) a statement under penalty of perjury (or equivalent) that you have a good-faith belief the material was removed by mistake or misidentification; (c) your name, address, telephone number, and email address; and (d) your physical or electronic signature. Upon receipt of a valid counter-notice, RPM may reinstate the material at its discretion, subject to any further legal process.

27.3 Repeat Infringers. RPM operates a repeat-infringer policy. Users who are the subject of three or more valid, uncontested takedown notices within any rolling twelve-month period may have their accounts suspended or permanently terminated, at RPM's sole discretion.

27.4 Abuse of Process. Submitting a takedown notice or counter-notice that you know to be materially false may expose you to civil liability and, in some jurisdictions, criminal penalties. RPM reserves the right to seek damages for bad-faith or abusive notices.

27.5 Designated Contact. All copyright-related notices must be sent to: legal@reallydoing.it. RPM aims to acknowledge valid notices within five business days.