We process personal data only where we have a valid legal basis under the GDPR. Depending on the context, we may rely on:

Contractual necessity: To create and manage your Account, provide access to courses and AI‑powered features, process payments, and deliver support.
Legal obligation: To comply with tax, accounting, and other mandatory record‑keeping or regulatory requirements.
Legitimate interests: To improve and secure our Services, understand how our platform and AI features are used, prevent abuse or fraud, and personalise the user experience in a balanced way that does not override your rights and freedoms.
Consent: For certain optional activities such as direct marketing communications, non‑essential cookies/tracking, and specific AI‑related data uses where required by law.

We use your personal data for the following purposes:

Service delivery and account management
- Creating and managing Accounts.
- Providing access to the e‑learning platform, courses and related resources.
- Providing AI‑assisted features (chatbot, AI assistants, recommendations, content suggestions).
AI chatbot and assistant functionality
- Enabling you to interact with AI‑driven chatbots or assistants for guidance, explanations, and support.
- Processing your prompts/questions and generating responses.
- Maintaining logs of interactions for troubleshooting, security and quality improvement, with appropriate safeguards and retention limits.
AI‑based content creation and support
- Using AI to generate or assist in generating learning content (e.g. summaries, practice questions, feedback, draft materials) based on your prompts or course context.
- Where applicable, storing AI‑generated outputs in your account or course space so you and, if relevant, your organisation's administrators can reuse them.
Custom AI GPTs on third‑party platforms
- Operating custom AI GPTs or similar agents hosted on trusted third‑party platforms which may process data you provide when interacting with those GPTs.
- Where interactions happen on such external platforms, you should also review the privacy policy of the relevant platform. RPM configures such GPTs to limit personal data processing where possible and to comply with GDPR and contractual safeguards.
Improvement and security of Services and AI systems
- Analysing platform and AI usage (often in aggregated or pseudonymised form) to improve functionality, performance, and user experience.
- Monitoring for misuse, abuse, or security incidents and taking appropriate protective measures.
Communication and support
- Responding to enquiries and support requests.
- Sending service‑related notifications, such as important updates, security alerts or changes to terms and policies.
Marketing (with consent where required)
- Sending newsletters, invitations to webinars, and information about new courses or features, only where you have given consent or where permitted by applicable law.
- You can withdraw consent or opt out of marketing at any time.

RPM does not use AI systems to take decisions that produce legal effects or similarly significant effects concerning you without meaningful human involvement.

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